FAQ’s & Best Practices for Online Classes
Don’t feel techie, that’s ok, neither do we.
Check out our FAQ’s & tips for the best way to enjoy the new LiveStream & Online classes below!
Use Chrome or Firefox. Safari has known issues & is not recommended. Make sure your browser is up date with any updates.
Bandwidth- to prevent your internet from slowing down, close all other windows when streaming videos.
Add Yoga Shakti, MindBodyOnline & FitGrid to your contacts/allowed/safe email recipients so important emails about your account & class access don’t end up in spam.
If not using Safari and still receiving error message when logging in, try clearing out your cache & cookies
Your Account & Logging in:
If you forgot your password, reset it. Do not create a new account. Multiple account profiles will cause log in issues.
Don’t use the same email under multiple profiles (for ex: if your kid’s profile has your email – the system will get confused & log in will not work)
Ensure you have email notifications turned on in your profile
Still Need Help?